Description
Cisco SMARTnet – 1 Year – Service – 8 x 5 x 4 Hour – Maintenance – Parts & Labor – Physical
Electronic ED 4000S MANAGED
Cisco SMARTnet Service for Rapid Problem Resolution
Cisco SMARTnet Service is an award-winning technical support service that offers direct
anytime access to Cisco engineers and an extensive range of technical resources. SMARTnet delivers rapid issue resolution
flexible device-by-device coverage
and premium service options to help maximize operational efficiency.
Cisco SMARTnet provides the following:
- Around-the-clock
global access to the Cisco Technical Assistance Center (TAC) - Access to the extensive Cisco.com knowledgebase and tools
- Hardware replacement options include 2-hour
4-hour
Next-business-day (NBD) advance replacement
as well as Return for Repair (RFR) - Ongoing operating system software updates including both minor and major releases within the licensed feature set
- Cisco OS software support to extend the life of Cisco devices with improved security
increased performance
bandwidth management
new protocol support
and greater interoperability - Proactive diagnostics and real-time alerts on select devices with Smart Call Home
