Description
Lenovo On-Site + Premier Support – Extended Warranty – 5 Year – Warranty – On-site – Maintenance – Parts & Labor – Physical
Electronic
Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. Our service experience can optimize productivity and user satisfaction by reducing downtime
and enabling you or your IT staff to focus on your business critical issues.
All Lenovo warranties include phone access to customer support and full coverage on labor
parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone
Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labor repair coverage where labor is provided onsite at your place of business. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit
repair will be made onsite
typically the next business day. Service is available during Lenovo’s normal in-country business hours. Calls received after 4:00pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only. Next business day service is not guaranteed.
Lenovo’s Premier Support enables increased efficiency for in-house IT
SMBs and Business Partners by providing direct tech-to-tech access with extended hours
a focus on advanced
unscripted troubleshooting and a single point of contact for end-to-end case management. Premier offers comprehensive HW and software support
prioritized onsite and parts response
with access to onshore Technical Account Managers for proactive account and escalation management. Bypass basic troubleshooting and experience higher first time fix rates
faster response and greater customer satisfaction
while freeing up your resources to focus on mission-critical business activities. Premier Support is available in select regions.
